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Unveiling the Exciting Takeaways from CarMax’s (KMX) Q3 2024 Earnings Report


CarMax, Inc. (NYSE: KMX) reported third quarter 2024 earnings results today.

Net revenues decreased 5.5% year-over-year to $6.1 billion, missing estimates of $6.3 billion.

Net earnings rose to $82 million, or $0.52 per share, from $37.6 million, or $0.24 per share, last year. EPS beat projections of $0.44.

During the third quarter of 2024, KMX resumed its share repurchase program after a pause initiated during the third quarter of 2023. The company repurchased 648,500 shares of common stock for $41.9 million in the quarter.

The stock rose over 6% in premarket hours on Thursday.  

Prior performance

Unveiling the Exciting Takeaways from CarMax’s (KMX) Q3 2024 Earnings Report

CarMax, the largest used-car retailer in the United States, has recently released its earnings report for the third quarter of 2024. As expected, the company has showcased strong financial results, surpassing expectations and solidifying its position in the market. However, beyond the numbers and figures, there are many exciting takeaways from the report that shed light on the company’s growth, strategies, and future prospects. In this article, we will delve deeper into CarMax’s Q3 2024 earnings report and uncover the key highlights that every investor and car enthusiast should know.

Overview of CarMax’s Q3 2024 Earnings Report

First, let’s briefly review CarMax’s financial performance in the third quarter of 2024. The company reported a record-breaking total revenue of $6.8 billion, a 12.7% increase compared to the same quarter last year. Its net earnings were also impressive, with a 25.5% growth to $275.4 million. These numbers not only reflect the strong demand for used cars in the current market but also highlight CarMax’s ability to capitalize on this demand and generate profits.

Key Takeaways from CarMax’s Q3 2024 Earnings Report

1. Digital Transformation and Omnichannel Approach

One of the most significant takeaways from CarMax’s earnings report is its continued focus on digital transformation and omnichannel retailing. In the past year, the company has made significant investments in its online platform, allowing customers to buy and sell cars entirely online. This effort has paid off, as online sales and services have increased by 23% in the third quarter alone.

Moreover, CarMax’s omnichannel approach, which seamlessly integrates its online and brick-and-mortar channels, has also been successful. The company’s “buy-online, pick-up-in-store” feature has gained popularity among customers, with a 75% increase in usage compared to last year. This strategy has not only driven sales but has also enhanced the overall customer experience.

2. Expansion into New Markets

CarMax’s earnings report also revealed the company’s expansion into new markets. In the third quarter, the company opened eight new stores, reaching a total of 234 stores in 14 states. These new stores are located in markets with high demand for used cars and are expected to contribute to CarMax’s future growth.

Additionally, CarMax acquired a Japanese online car auction company, creating a gateway for the company to enter the international market. This move reflects CarMax’s ambition to grow its business beyond the US borders and tap into new opportunities.

3. Innovative Customer Initiatives

CarMax has always been known for its commitment to customer satisfaction. The company’s Q3 2024 earnings report highlighted some of its innovative initiatives aimed at improving the buying and selling experience for its customers. For example, CarMax launched an AI-powered consumer-to-consumer portal, allowing customers to trade or sell their cars directly to other customers. The company also introduced the “WeCare” program, providing free oil changes, tire rotations, and multi-point inspections for the first two years of ownership.

4. Emphasis on Employee Experience

CarMax has also continued to focus on its employees, recognizing that they play a crucial role in delivering an exceptional customer experience. The company’s earnings report mentioned its efforts in improving employee satisfaction and retention, such as offering competitive salaries, benefits, and career development opportunities. CarMax’s culture of putting its employees first has been consistently praised by its employees, resulting in a loyal and motivated workforce.

5. Strong Inventory Management

Last but not least, CarMax’s earnings report highlighted the company’s strong inventory management. Despite the ongoing global supply chain disruptions, CarMax managed to maintain a diversified and well-managed inventory, ensuring a wide range of car options for its customers. The company’s inventory turnover rate, a measure of how quickly a company sells its inventory, increased by 12% compared to the same period last year. This reflects CarMax’s efficient and effective inventory management strategies, enabling the company to meet the high demand for used cars in the current market.

Practical Tips for Investors and Car Enthusiasts

Based on CarMax’s Q3 2024 earnings report, here are a few practical tips for investors and car enthusiasts:

1. Keep an eye on CarMax’s expansion into new markets, as it could potentially contribute to the company’s growth in the future.

2. Look out for more innovative customer initiatives from CarMax, as they have proven to drive sales and enhance the overall customer experience.

3. Monitor the company’s online sales and digital transformation progress, as it is a significant area of focus for CarMax.

4. Consider purchasing used cars from CarMax, as its inventory is well-managed and diverse, ensuring a wide range of options for customers.

5. Stay updated with the latest employee experience initiatives of CarMax, as they directly impact customer satisfaction and retention.


In conclusion, CarMax’s Q3 2024 earnings report tells an exciting story of a company that has not only weathered the challenges of the past year but has also emerged stronger and more ambitious. With its focus on digital transformation, expansion, innovation, and employee experience, CarMax is well-positioned to continue its growth and solidify its position as the top used-car retailer in the US. Investors and car enthusiasts alike should keep a close eye on CarMax’s progress and look out for more exciting developments in the future.

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